Patient Services Representative

2 weeks ago

Rochester, New York, United States Optum Full time
Opportunities with Optum in the Tri-State Region

Optum, a leading health services company, is seeking a skilled Patient Services Representative to join our team in the Tri-State region. As a key member of our team, you will play a vital role in delivering exceptional patient care and support.

Key Responsibilities:
  • Provide exceptional patient service and support, ensuring a positive experience for all patients
  • Verify patient demographic and insurance information, ensuring accuracy and completeness
  • Process patient registrations, including obtaining signatures and scanning insurance cards
  • Collect and post payments from patients, adhering to cash control policies and procedures
  • Invite patients to enroll in the Patient Portal, ensuring compliance with Meaningful Use guidelines
  • Schedule, cancel, and reschedule patient appointments, adhering to scheduling policies and procedures
  • Obtain or issue HMO insurance referrals as required for maximum reimbursement of services rendered
  • Maintain supply inventories and equipment, communicating needs to the office supervisor
  • Ensure a neat and organized environment in the reception and waiting room areas
Requirements:
  • High School Diploma/GED (or higher)
  • 1+ years of customer service or healthcare-related experience
  • Intermediate level of computer proficiency, including Microsoft Outlook
Preferred Qualifications:
  • Experience as a receptionist in a healthcare setting
  • Experience working with electronic health records
  • Experience working with scheduling programs
What We Offer:
  • Competitive base pay
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase and 401(k) contribution

At Optum, we are committed to creating a healthier atmosphere and addressing health disparities. We believe in the importance of diversity and inclusion in the workplace.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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