Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and working closely with internal teams to ensure seamless customer experiences.
Responsibilities- Provide top-notch customer service through various communication channels, including email, chat, and phone calls.
- Act as a subject matter expert and mentor for investigative staff, providing guidance and support to ensure consistent and high-quality service.
- Collaborate with internal teams to identify and resolve customer issues, ensuring timely and effective resolution.
- Stay up-to-date on industry trends and internal policies to provide accurate and informed support to customers.
- Participate in ad-hoc requests and escalations, working closely with management and internal teams to ensure seamless customer experiences.
- 2-4 years of relevant experience in a customer-facing role, preferably in a gaming or sports-related industry.
- Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and customers.
- Proficiency in Zendesk/Salesforce and Microsoft Office product suite, with intermediate Excel skills preferred.
- Ability to work a variety of shifts, including days, nights, and weekends.
- Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies.
Fanatics is a leading global digital sports platform, igniting the passions of sports fans worldwide. We offer a range of products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. With a global partner network and over 22,000 employees, we are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
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