Front Desk Associate

2 weeks ago


Lubbock, Texas, United States TAJ HOSPITALITY Full time
Job Title: Front Desk Associate

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at TAJ Hospitality Management in Lubbock, Texas.

Job Summary:

The Front Desk Associate is responsible for providing exceptional customer service to our guests, ensuring a positive experience from arrival to departure. This role requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

Key Responsibilities:
  • Handle all aspects of the check-in process, including greeting guests, entering demographic information, and ensuring accurate payment methods.
  • Welcome guests to the hotel, recognizing Rewards Members by name and level.
  • Provide information about the hotel's amenities and services to enhance the guest's stay.
  • Manage reservations, including new reservations and those made by third-party vendors.
  • Answer phone calls and handle all phone services, including incoming calls, guest room connections, and wake-up calls.
  • Manage the sweet shop, ensuring it is fully stocked and handling all forms of payment.
  • Perform shift close duties, including cashiering and verifying the cash amount for shift handoff.
Requirements:
  • High School Diploma or equivalent required; 1-2 years of directly related experience preferred.
  • Ability to make sound decisions based on reason and facts with freedom from error.
  • Excellent communication skills, both verbal and written.
  • Proven ability to communicate/interact with all levels of personnel and guests.
  • Conscientious and self-motivated, able to work with little to no supervision.
  • Maintain personal hygiene, good grooming habits, and professional dress at all times.
  • Maintain confidentiality of non-public property information and guest profiles.
Preferred Qualifications:
  • 1-2 years of directly related experience in the hospitality industry.

We offer a competitive salary and benefits package to the right candidate. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.


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