Front Desk Associate
1 week ago
Job Summary:
We are seeking a highly skilled Guest Service Representative to join our team at Dimension Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.
Key Responsibilities:
- Greet and register guests, assigning rooms and providing room key and escort instructions as needed.
- Answer inquiries about hotel services, registration, and local information, providing accurate and helpful responses.
- Manage room availability and guest accounts, making reservations and cancellations as required.
- Process payments and handle cash transactions, adhering to hotel and company policies.
- Sort and distribute mail and messages, using equipment such as telephones and switchboards as needed.
- Enforce hotel credit policies and maintain accurate records of cash and deposits.
- Take the initiative to greet guests warmly and provide a positive first impression.
- In a lead capacity, take responsibility for assigned employees, assigning work and ensuring proper performance.
- Perform other duties as assigned, including making reservations and ordering special amenities for guests.
Requirements:
- High School Diploma or equivalent.
- Minimum 3 months experience in hospitality, general office, accounts receivable, or customer service.
Salary: $13 - $14 per hour.
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