Customer Service Specialist

3 days ago


Savannah, Georgia, United States Mass Markets Full time

Mass Markets is seeking a skilled Customer Service Specialist to join their team. This role involves handling inbound and outbound contacts in a professional manner, ensuring first call resolution through effective problem-solving and communication.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and courteous manner
  • Research systems to find missing information as applicable
  • Coordinate with other departments to resolve complex issues
  • Accurately document and process customer claims

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of relevant software

Salary: $45,000 - $55,000 per year, depending on experience



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