Customer Service Specialist

3 days ago


Savannah, Georgia, United States MCI Careers Full time
Job Overview

MCI Careers is seeking a skilled Customer Service Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to inbound customer calls and provide resolution to their inquiries
  • Escalate complex issues to senior representatives or management as needed
  • Meet or exceed performance metrics for first call resolution, average handle time, and customer satisfaction
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred
  • 1+ years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
What We Offer
  • A competitive salary of $15.50 per hour
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Ongoing training and development opportunities to enhance your skills and advance your career


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