Pool Operations Manager

3 weeks ago


Laughlin, United States Golden Route Operations Full time
Job Summary:

We are seeking a highly skilled and experienced Pool Operations Manager to join our team at Golden Route Operations. As a key member of our Pool department, you will be responsible for assisting with the day-to-day operations and direct supervision of assigned activities. This includes overseeing the overall department, including Lifeguards and Pool Attendants, and ensuring daily operations and experiences meet guest expectations.

Key Responsibilities:

• Assist in the hiring, training, evaluation, development, and disciplining of departmental employees

• Act as a liaison between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks

• Address any guest concerns by providing guest service recovery

• Assist with scheduling all pool and ensuring proper coverage and labor costs are within budget

• Order all necessary supplies and equipment for Pool

• Assist with overseeing cabana rental and revenues from rentals

• Assist with processing Pool team member payroll daily

• Handle all elevated guest complaints, problem payments, and food & beverage service issues at the pool outlets

• Run various reports, including system closing reports

• Oversee cabana/daybed purchases online and walk-ins

• Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations, if they apply to the position

• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Requirements:

• Proven experience providing high-level guest service

• Minimum of two years of previous experience in a pool environment preferred

• Previous pool operations management experience

• Knowledge managing staff, pool operations, budgeting, training, scheduling, and pool safety

• Ability to write routine reports and correspondence

• Efficient using computers, including but not limited to Word and Excel

• Excellent guest service skills

• At least 21 Years of Age

• High School Diploma or Equivalent required

• Ability to effectively communicate in English, both written and verbal

• Obtain and maintain all work cards as required by the company

• Verify right to work in the United States

• Work Cards

• CPR & First Aid Certification

• Lifeguard Certification

Work Environment:

This role requires the ability to work in a fast-paced environment, with regular exposure to indoor and outdoor conditions, including extreme temperatures, slippery surfaces, and bright flashing lights. The ability to communicate effectively using in-person speech, radios, and telephone is also required.

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