Pool Operations Manager
3 weeks ago
We are seeking a highly skilled and experienced Pool Operations Manager to join our team at Golden Route Operations. As a key member of our Pool department, you will be responsible for assisting with the day-to-day operations and direct supervision of assigned activities. This includes overseeing the overall department, including Lifeguards and Pool Attendants, and ensuring daily operations and experiences meet guest expectations.
Key Responsibilities:
• Assist in the hiring, training, evaluation, development, and disciplining of departmental employees
• Act as a liaison between line staff and departmental leadership to ensure leadership is aware of any challenges with job performance, staffing levels, and/or job tasks
• Address any guest concerns by providing guest service recovery
• Assist with scheduling all pool and ensuring proper coverage and labor costs are within budget
• Order all necessary supplies and equipment for Pool
• Assist with overseeing cabana rental and revenues from rentals
• Assist with processing Pool team member payroll daily
• Handle all elevated guest complaints, problem payments, and food & beverage service issues at the pool outlets
• Run various reports, including system closing reports
• Oversee cabana/daybed purchases online and walk-ins
• Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Requirements:
• Proven experience providing high-level guest service
• Minimum of two years of previous experience in a pool environment preferred
• Previous pool operations management experience
• Knowledge managing staff, pool operations, budgeting, training, scheduling, and pool safety
• Ability to write routine reports and correspondence
• Efficient using computers, including but not limited to Word and Excel
• Excellent guest service skills
• At least 21 Years of Age
• High School Diploma or Equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards
• CPR & First Aid Certification
• Lifeguard Certification
Work Environment:
This role requires the ability to work in a fast-paced environment, with regular exposure to indoor and outdoor conditions, including extreme temperatures, slippery surfaces, and bright flashing lights. The ability to communicate effectively using in-person speech, radios, and telephone is also required.
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