Wellness Industry Expert
2 weeks ago
EllaOla, a pioneer in premium family wellness, seeks a visionary Customer Experience Manager to elevate our customer journey. Our products, developed with Harvard dermatologists and pediatricians, offer a luxurious science-first, plant-based approach for families.
Job Summary
This role will oversee our customer service team, ensuring seamless support throughout the customer experience. You'll manage a team of customer care agents, optimize processes, address inquiries, and collaborate with cross-functional teams to improve service quality.
Requirements:
- 5+ years of experience in customer experience, customer success, or related fields, preferably in CPG or wellness.
- A proven track record of developing and executing customer experience strategies.
- Strong leadership skills with experience managing and developing high-performing teams.
Compensation: $90,000 - $115,000 annually, commensurate with experience. If you're a customer-centric leader eager to drive growth, apply now
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