Wellness Industry Expert

2 weeks ago


New York, New York, United States EllaOla Full time

EllaOla, a pioneer in premium family wellness, seeks a visionary Customer Experience Manager to elevate our customer journey. Our products, developed with Harvard dermatologists and pediatricians, offer a luxurious science-first, plant-based approach for families.

Job Summary

This role will oversee our customer service team, ensuring seamless support throughout the customer experience. You'll manage a team of customer care agents, optimize processes, address inquiries, and collaborate with cross-functional teams to improve service quality.

Requirements:

  • 5+ years of experience in customer experience, customer success, or related fields, preferably in CPG or wellness.
  • A proven track record of developing and executing customer experience strategies.
  • Strong leadership skills with experience managing and developing high-performing teams.

Compensation: $90,000 - $115,000 annually, commensurate with experience. If you're a customer-centric leader eager to drive growth, apply now



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