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Dental Laboratory Operations Manager

2 months ago

Rapid City, South Dakota, United States Dental Metrics Maven Full time
About the Role

We are seeking a highly skilled and experienced Dental Laboratory General Manager to join our team at Dental Metrics Maven. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our laboratory, ensuring the highest level of quality and efficiency in our production processes.

Key Responsibilities
  • Leadership and Vision: Provide leadership and vision to the organization by assisting the regional manager and company officers with the development of long-range and annual plans, and with the evaluation and reporting progress on plans.
  • Strategic Planning: Develop a strategic plan by studying technology and financial opportunities together with regional manager.
  • Operational Management: Accomplish objectives by establishing plans and results measurements; allocating resources; reviewing progress; and making mid-course corrections.
Human Resources Management
  • Recruitment and Selection: Increase lab's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
  • Employee Development: Assist in reviewing applications, pre-screening applicants, and working with Direct Supervisor and the Director of HR to finalize hiring decisions/processes.
  • Performance Management: Oversee the review process for the employees of the company & make any necessary salary adjustment recommendations for approval to the Direct Supervisor. Reviews must be conducted at 30 days, 60 days & 90 days after the hire date, and then annually thereafter.
  • Employee Relations: Handle all terminations and/or on-site employee discipline issues in conjunction with Direct Supervisor and HR Manager.
Project Management
  • Production and Quality Control: Plan, organize and control production in the organization to ensure that goods are produced efficiently, on time, within budget and to standard. Work with Direct Report and our COO to establish and implement the most efficient and profitable workflow systems.
  • Quality Assurance: Maintain quality service by establishing and enforcing organization standards. Review and make recommendations for adjusting the schedule where needed.
Financial Management
  • Inventory Management: Oversee inventory & approve all orders placed at the lab. ALL inventory and supply orders outside of daily production orders (i.e. abutments and any outsourced products or services) will be approved & placed by the Lab Manager through the company supplied online channel ensuring company pricing is given where the company has negotiated group pricing.
  • Cost Control: Implement cost control programs as directed by Regional Director & Officers.
  • Financial Planning: Assist in preparation of the annual budget. Based on daily sales, COGS, and EBITDA.
Marketing and Public Relations
  • Brand Management: Build company image by collaborating with customers, and employees; enforce ethical business practices.
  • Marketing Strategy: Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Event Planning: Organize and host a minimum of 4 CE events/year for laboratory clients & prospects. Work in conjunction with COO/Director of Education to facilitate topics & speakers. Handle all logistics including securing location, food & beverage, marketing program to attract attendees (working with COO or Marketing Director), registration, oversight of attendance, delivery of attendee course materials/handouts, AND follow-up procedures for warm leads generated.
Requirements
  • Education and Experience: Bachelor's degree in Business Administration or related field, and at least 5 years of experience in a leadership role in a dental laboratory.
  • Skills and Qualifications: Strong leadership and management skills, excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.