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Data Center Operations Supervisor

2 months ago

Ashburn, Virginia, United States NTT Full time

About the Role

We are seeking a highly skilled Data Center Operations Supervisor to join our team at NTT Global Data Centers Americas, Inc. This is a critical role that requires a strong background in electrical and mechanical systems design, review, layout, installation, commissioning, and operations.

Key Responsibilities

  • Supervise and ensure the day-to-day operations, maintenance, and improvements to the physical infrastructure of the data center.
  • Provide training, expertise, and experience to the Data Center Technicians and the Facilities Technicians.
  • Operate and maintain data center in such a condition as to assure the most optimal uptime to customers for facilities services (electrical, cooling, etc. measured by Five 9's).
  • Task out the CFOps team in such a way that complies with all local, state, and federal requirements for fire, health, and Life Safety.
  • Ensure the CFOps team works effectively to achieve the CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
  • Analyze data center equipment to obtain maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
  • Conduct in-depth training with the Data Center Technicians on equipment, PM's, QA, and CFOps procedures/processes.
  • Manage and maintain all training documentation; provide documentation to HR.
  • Ensure data center operates at maximum efficiency, including: analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
  • Work with customers to provide successful installs that exceed expectations – delight the customer.
  • Supervise the safety and well-being of all CFOps team.
  • Responsible for shift assignments, timekeeping review & approval, and PTO approval for all assigned Data Center Technicians and Facilities Technicians.
  • Write and review non-critical and critical Method of Procedures (MOP's), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP), and provide input.
  • Supervise the execution of non-critical and critical Method of Procedures and ensure their thorough completion.
  • Perform other duties as assigned.

Requirements

  • Strong background in electrical and mechanical systems design review, layout, installation, commissioning, and operations.
  • Expert knowledge of low voltage systems, including fire, security, and PLCs.
  • Expert knowledge of NFPA Electrical, Fire, and Life Safety and building codes.
  • Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues.
  • Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA, and state regulations).
  • Experienced with data trending/tracking and analysis and ability to rapidly learn and use PC-based, integrated critical monitoring systems.
  • Strong supervisor skills.
  • Excellent communication skills, both written and oral.
  • Extensive hands-on experience installing, maintaining, and troubleshooting large commercial and industrial mechanical & electrical systems, including:
  • 12kV switchgear.
  • 480/277 and 208/120 volt electrical generation and distribution systems.
  • Diesel-powered AC generator plants up to 2MW.
  • Static UPS systems.
  • Multi-string flooded cell batteries and monitoring systems.
  • Static switches.
  • PLC and relay logic controls.
  • Power monitoring systems.
  • Data center power distribution and management systems.
  • VFD Drives.
  • Large Centrifugal Chillers.
  • Cooling Towers.
  • Water Treatment Systems.
  • HVAC equipment.
  • Computer Room AC Units (CRACs).
  • Kyoto Cooling Units (where applicable).
  • Operating Building Management and Industrial PLC Control Systems.
  • Emergency Standby Diesel Generator Systems.
  • Fuel/Oil systems, Fuel/Oil Day tanks, and Fuel/Oil Storage Tanks.
  • Knowledge of NFPA 25, sprinkler, and dry-stand pipe systems, including Emergency Fire Pump where applicable.
  • Chilled/Condenser Water Pump.
  • Well/Vault or Sump Pumps.
  • Domestic Water systems, including BackFlow Prevention devices.
  • Proficient with MS Office Suite (Word, Excel, PowerPoint, Project).
  • Ability to train the electrical and mechanical teams on the systems and the procedures.
  • Ability to conduct power & fire system capacity, safety, and code compliance assessments.
  • Ability to operate in and promote a rigorous process-driven, team environment.
  • Ability to logically analyze and solve problems.
  • Ability to multi-task multiple projects.
  • Detailed-oriented.

Education & Experience

  • Bachelor of Science in Engineering degree or equivalent work experience normally obtained with 5-6 years' related experience.
  • A minimum of 5 or more years in a mechanical/electrical position within critical facilities, including Power or critical electrical power/mechanical environment (preference given to data center, hospital, semi-conductor, or power plant experience).
  • Minimum of two or more years as a foreman, lead, or senior-level technician in a critical facility environment.
  • Certified Electrician preferred in state where assigned.
  • CPR/First Aid and NFPA70E Certification during employment.
  • Forklift Certified.

Physical Requirements

  • Primarily walking, standing, and bending with some sitting.
  • Ability to communicate effectively with verbal, visual, and listening skills.
  • Able to lift heavy equipment, up to 50 pounds.
  • Close visual work on a computer terminal.
  • Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
  • Ability to climb ladders and work on raised platforms.

Work Conditions

  • Typical data center work environment with varying temperatures and loud noises.
  • Extensive daily usage of a computer or workstation.
  • Work on site; no telecommuting.

Special Requirements

  • Must be comfortable working in a highly critical, fast-paced environment shifting priorities.
  • Must be able to respond to emergency situations at the data center.
  • Must be willing to be part of the after-hours notification and escalation protocol.
  • Must carry a cell phone for availability during assigned shift and emergency situations.
  • Must be willing to work outside normal business hours, including weekends, late nights, holidays.
  • Must wear leather close-toed shoes with a solid rubber sole.
  • Must possess a current, valid state-issued driver's license.