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Data Center Operations Director

1 month ago

Ashburn, Virginia, United States Equinix Full time

Job Summary
As a Senior Director, Data Center Operations, you will be responsible for overseeing the day-to-day field operations for all data centers in the region. This includes execution, capacity management, consistent response structures, and streamlined support. You will also be responsible for recruiting, retaining, developing, and coaching regional Data Center personnel.

Key Responsibilities
Drive strategic planning and priorities for data center operations, in alignment with Platform 2.0
Establish and track against KPIs, SLAs, and metrics (incl. regional performance, capacity, availability, budget)
Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience
Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
Establish and track safety measures to ensure safety of front line resources
Ensure consistency in experience and on-the-ground response across data centers in a region
Coordinate with global design and construction team to ensure consistency and efficiency
Own and track capacity management across data centers in a region
Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the corporate leadership team
Motivate employees around shared vision and change story in line with business transformation
Empower frontline resources to meet customer needs through incentives and process

Qualifications
15 years demonstrated track record of data center operations management and maintenance or similar; leadership and cross functional management experience
Experience optimizing a growing and evolving business – leading a large organization through a period of rapid growth, merger integration, or business transition
Strong financial acumen and ability to connect operational objectives to financial results