Parts Sales Representative

2 days ago


Tyler, Texas, United States Holt Group Inc Full time
Job Summary:

This role is responsible for building strong relationships with customers through effective communication, ensuring a positive and timely experience. The successful candidate will be responsible for processing parts transactions accurately and efficiently, while maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Model and promote the use of Holt's Values Based Leadership tools and processes to ensure alignment with our Vision, Values, and Mission.
  • Sales of parts to customers through various channels, including phone, fax, email, and in-person interactions.
  • Complete all parts transactions for internal and external customers in a timely and supportive manner.
  • Participate in sales programs sponsored by Holt and the dealership manufacturer to promote sales and meet specified objectives.
  • Ensure product information systems are up-to-date and new product information is accurately recorded.
  • Provide exceptional customer service by responding to after-hours call-outs and being available for rotating after-hours calls.
  • Work safely and adhere to all applicable safety policies, as well as company policies and procedures.
Requirements:
  • Demonstrate well-organized skills and good phone and people skills.
  • Must be proficient with computers and have experience with a computerized parts management system.
  • Must be capable of working in a fast-paced environment and have excellent attention to detail.
  • Must have excellent attendance and work performance, as well as be self-motivated with a high commitment to completing tasks in a timely manner.
Education and Experience:
  • High School diploma or GED required.
  • Minimum 2 years of customer service experience required, with parts store experience highly desired.
  • Must have a valid driver's license and be able to obtain forklift certification.
Supervisory Responsibilities:
  • None
Travel:
  • Up to 5%
Physical Requirements:
  • This role involves extended periods of sitting, with occasional movement to access office equipment and files.
  • Frequent communication with others, requiring the ability to exchange accurate information.
  • Routine use of standard office equipment, such as computers, phones, and photocopiers.
  • Occasional movement of materials or equipment weighing up to 10 lbs.
Work Environment:
  • This job is generally performed in a professional office environment.
  • Frequent work at a fast pace with unscheduled interruptions.


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