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Patient Services Representative

2 months ago

Orlando, Florida, United States Community Health Centers Full time

About Community Health Centers

At Community Health Centers, we're dedicated to making a real difference in our community by improving individuals' health and enhancing their quality of life. We offer a supportive and rewarding work environment where you can contribute to something meaningful.

Why Choose Us?
  • Enjoy a positive work-life balance with no weekend shifts at most locations, 10 paid holidays, and early Fridays.
  • Benefit from a comprehensive benefits package that includes healthcare coverage, paid time off, retirement plan options, and more.
  • Advance your career with competitive compensation, opportunities for growth, and tuition/training reimbursement programs.
  • Be part of a nationally recognized organization that has been awarded "Best and Brightest Companies to Work For" multiple times.
  • Work in modern and welcoming health centers that patients love.
Job Summary

As a Patient Services Representative, you'll be the first point of contact for our patients, providing exceptional customer service and administrative support. You'll play a vital role in ensuring a smooth and positive experience for everyone who walks through our doors.

Responsibilities
  • Customer Service Excellence: Greet patients warmly, answer inquiries promptly, resolve issues efficiently, and foster a welcoming atmosphere.
  • Patient Registration & Scheduling: Collect patient information, verify insurance coverage, schedule appointments, manage cancellations, and maintain accurate records.
  • Financial Counseling: Assist patients with understanding their financial obligations, explore payment options, and address billing inquiries.
  • Administrative Support: Manage phone calls, emails, correspondence, and other administrative tasks to ensure smooth operations.
Qualifications
  • High school diploma or equivalent required.
  • 1 year of front office experience, preferably in a healthcare setting.
  • Exceptional customer service skills and a commitment to patient satisfaction.
  • Proficiency with electronic medical records (EMR) systems.
  • Strong communication, organizational, and problem-solving abilities.