Customer Service Representative
1 month ago
At AssistRx, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Patient Services department, you will play a critical role in ensuring that our patients receive the best possible care and support.
About the Role:
- Assess patient needs and prioritize handling to ensure timely and effective resolution.
- Enroll new customers to Patient Services and provide information about our services.
- Record activities in the patient database and follow up to secure services for our customers.
- Complete special projects as required.
Requirements:
- Previous work experience in Specialty Pharmacy or Customer Service.
- Professional level skills in computer use, including Microsoft Office, email, and web-based applications.
- Experience working with people in high-pressure and time-sensitive situations, and that involve solving problems, making decisions, and using excellent judgment and customer service skills.
- Strong ability to multi-task and strong time management skills.
- Ability to function in a high-volume, fast-paced environment.
- Dependable and strong work ethic.
- Ability to accept and implement feedback and coaching.
Benefits:
- Competitive pay structure.
- Matching 401(k) with immediate vesting.
- Medical, dental, vision, life, and short-term disability insurance.
- Teledoc services for those enrolled in medical insurance.
- Supportive, progressive, fast-paced environment.
Why Choose AssistRx:
- Work Hard, Play Hard: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary.
- Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications.
- Flexible Culture: Many associates earn the opportunity to work a hybrid schedule after 120 days after training. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives.
- Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization.
- Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry.
- Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
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