Guest Services Representative

2 weeks ago

Orlando, Florida, United States AdventHealth Full time
Job Summary

We are seeking a highly skilled Guest Services Specialist to join our team at AdventHealth Orlando. As a key member of our patient experience team, you will be responsible for providing exceptional customer service to patients, families, and visitors. Your primary focus will be on ensuring a positive and welcoming experience for all individuals who interact with our hospital.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and visitors, responding to inquiries and resolving issues in a timely and professional manner.
  • Monitor patient registration wait times and ensure patients are directed to the patient access representative within designated standards.
  • Support registration staff during peak times, ensuring patients are processed through system protocols in a timely manner.
  • Collect patients' financial responsibilities, including co-payments, co-insurances, and deductibles, and place clear and thorough financial assessments on patient accounts.
  • Actively participate in outstanding customer service and maintain relationships that are equally respectful to all.
Requirements
  • One (1) or more years of experience in customer service.
  • Knowledge and understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information.
  • Working knowledge of Microsoft programs and database programs.
  • Ability to operate general office machines, such as computers, facsimiles, copiers, and scanners.
  • Ability to communicate professionally and effectively in English, both verbally and in writing.
Preferred Qualifications
  • Knowledge of computer programs, such as Cerner.
  • Basic knowledge of medical terminology.
  • Exposure to insurance benefits and ability to decipher insurance benefit information.
  • Bilingual in English and Spanish.
What We Offer

At AdventHealth Orlando, we offer a comprehensive benefits package, including benefits from day one, paid days off, student loan repayment program, career development opportunities, and whole person wellbeing resources. We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age, or disability/handicap.

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