Senior Business Control Analyst

2 weeks ago

Charlotte, North Carolina, United States Bank of America Full time
Job Overview:

At Bank of America, our mission is to enhance financial well-being through meaningful connections. We are committed to Responsible Growth, which shapes our operations and how we serve our clients, colleagues, communities, and shareholders every day.

Central to our success is our dedication to creating an inclusive and diverse workplace. We seek individuals from various backgrounds and experiences, investing significantly in our employees and their families by providing competitive benefits that promote their physical, emotional, and financial health.

Bank of America values collaboration while also offering flexibility tailored to different roles within our organization.

Joining Bank of America presents an opportunity for a fulfilling career where you can learn, grow, and make a significant impact.

Position Summary:

This role is pivotal in fostering and executing internal control standards and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key duties involve delivering analytical and administrative support for LOB or ECF-specific processes and tools to ensure compliance with enterprise-wide standards. Responsibilities include monitoring and evaluating controls, implementing quality assurance, and conducting quality control processes within the LOB or ECF by analyzing data to identify, track, and report issues and improvements for remediation.

Key Responsibilities:
  • Oversee the design and effectiveness of the risk and control framework to support Client Operational Services and ensure compliance with enterprise standards.
  • Facilitate the monitoring and testing of controls by analyzing data to identify issues and recommend improvements for remediation.
  • Implement enhanced controls and quality assurance practices to support business continuity initiatives.
  • Conduct quality inspection reviews to improve employee performance and control effectiveness.
  • Perform quality assurance activities, including executing controls, managing cases, and reporting outcomes.
  • Identify opportunities for testing automation, procedural updates, and coaching to enhance the success of the quality assurance program.
  • Support the management and research required for regulatory examinations, internal audits, and other monitoring activities, evaluating data relevant to inspection metrics for governance reporting.
  • Act as a Risk and Control Liaison for Trade Operations.
  • Support the end-to-end quality review process for Test of Controls.
  • Drive 100% defect remediation.
  • Lead and support actions related to TOC inventory changes, ensuring flawless execution through project management tools.
  • Review and test transactional activities to identify issues, trends, or errors for discussion with business leaders.
  • Manage quality review reporting as part of the Enterprise Process Management Policy for test of controls aligned with Process Inventory.
  • Evaluate management and process controls for effectiveness in ensuring compliance with policies and procedures.
  • Conduct monthly testing activities to ensure quality and adherence to applicable policies and regulations.
  • Identify opportunities for new controls or enhancements to existing controls.
  • Develop and maintain effective partnerships with business, compliance, and risk teams.
  • Demonstrate self-starter qualities and ownership, aiming to become a subject matter expert in the aligned test inventory.
  • Efficiently locate resources and manage desk routines to meet responsibilities.
Required Qualifications:
  • Experience with processes and systems for Global Credit Operations and Trade System of Records/Workflow tools.
  • Familiarity with procedure documentation, audit, compliance, and quality assurance/testing.
  • Strong analytical and problem-solving skills, with the ability to adapt to new technologies and methodologies.
  • Prior leadership experience or proven leadership skills applicable to cross-team liaison work.
  • Excellent relationship management skills.
  • Proficiency in Excel and PowerPoint.
  • Exceptional written and verbal communication skills.
  • Detail-oriented with the ability to thrive in a fast-paced environment while meeting tight deadlines.
  • Role supports global teams and may require schedule flexibility for partner meetings.
Desired Qualifications:
  • Knowledge of data management.
  • Experience with SharePoint sites and/or Tableau.
Skills:
  • Controls Management
  • Issue Management
  • Monitoring, Surveillance, and Testing
  • Quality Assurance
  • Risk Management
  • Analytical Thinking
  • Attention to Detail
  • Critical Thinking
  • Problem Solving
  • Written Communications
  • Decision Making
  • Innovative Thinking
  • Prioritization
  • Recording/Organizing Information
  • Research
Shift:
1st shift (United States of America)

Hours Per Week:
40

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