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About Ritter Insurance Marketing
Ritter Insurance Marketing is an independent marketing organization that supports independent insurance agents in the senior health and life insurance market. The company has a strong presence in the industry, with a team of over 280 full-time employees supporting the business of over 15,000 independent insurance agents across all 50 states.
Job Summary:
Ritter Insurance Marketing is seeking a dedicated and experienced Customer Service Representative to join its on-site call center team. The ideal candidate will be responsible for handling a variety of customer service interactions, including outbound call campaigns, responding to inbound calls and emails, and providing exceptional customer service to clients.
Key Responsibilities:
- Performing outbound call campaigns to engage with clients and promote insurance products
- Responding to client inquiries and resolving issues in a timely and professional manner
- Providing exceptional customer service to clients, ensuring their needs are met and exceeded
- Collaborating with licensed agents to provide seamless support to clients
- Maintaining accurate records and metrics to track customer interactions and service levels
- Staying up-to-date with industry developments and product knowledge to provide informed support to clients
Requirements:
- High School diploma or equivalent required
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues
- Proven experience in customer service, preferably in the insurance industry
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong problem-solving and analytical skills, with the ability to resolve complex issues
About Integrity
Integrity is a leading independent distributor of life, health, and wealth insurance products. With a strong focus on innovation and customer service, the company is committed to helping individuals and families protect their life, health, and wealth. As a valued member of the Ritter Insurance Marketing team, you will have the opportunity to work with a dynamic and supportive team, and contribute to the company's mission of providing exceptional customer service and support to clients.
