Senior Quality Training Specialist
3 days ago
The Operations Quality Trainer position at Continental Finance Company is a dynamic role that plays a vital part in our Training Department. This individual will prioritize training needs, deliver training across our contact center vendors, and serve as a liaison with the Vendor Management Team to ensure effective training.
This role involves maintaining updated records of training materials on SharePoint sites, completing contact center trainer evaluations, tracking training completion by contact centers, and communicating with the Vendor Management team on any outstanding items. The ideal candidate will have excellent communication, problem-solving, and project management skills, as well as the ability to engage employees and drive performance.
**Estimated Salary: $52,000 - $57,000 per year**
The successful candidate will also have a bachelor's degree in business or a related field, high-level competency in Microsoft Office applications (Word, Excel, PowerPoint), and familiarity with training and reporting systems such as Tableau, Articulate, and LMS systems. Additionally, the ability to travel domestically or internationally for partner site support is required.
We offer a hybrid work schedule, including three core days in the office and two remote workdays, providing a great balance between work-life flexibility and team collaboration.
We are an equal opportunity employer committed to inclusion and diversity. Our company provides equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
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Operations Quality Training Specialist
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Buffalo, New York, United States Continental Finance Company Full timeJob TitleOperations Quality Trainer (Salary: 52,500/year)About Us: As a member of our Training Department at Continental Finance Company, this role is responsible for prioritizing training needs and delivery across our contact center vendors. This individual will also serve as a liaison with the Vendor Management Team to ensure training effectiveness.We...
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