Operations Quality Training Specialist
4 days ago
Operations Quality Trainer (Salary: 52,500/year)
About Us: As a member of our Training Department at Continental Finance Company, this role is responsible for prioritizing training needs and delivery across our contact center vendors. This individual will also serve as a liaison with the Vendor Management Team to ensure training effectiveness.
We offer a hybrid work schedule, with three core days in the office (Tuesday, Wednesday, Thursday) and two remote workdays (Monday, Friday).
Key Responsibilities:- Maintain updated records of training materials on SharePoint site.
- Complete contact center trainer evaluations using standardized forms and provide recommendations for program improvements.
- Track and maintain records of training completion by contact centers and communicate with Vendor Management regarding outstanding items.
- Develop and deliver train-the-trainer sessions using prepared materials.
- Evaluate training effectiveness through post-training assessments, surveys, and feedback.
- Plan and organize employee engagement and recognition activities.
- Provide backup support for quality review assessments, as needed.
- Bachelor's degree in business or related field.
- Excellent communication, problem-solving, and project management skills.
- Able to engage employees and drive performance.
- Proficient in Word, Excel, PowerPoint, Tableau, Articulate, and LMS systems.
- Demonstrate company core values of excellence, ownership, collaboration, and integrity.
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