Service Quality Specialist

2 weeks ago


Buffalo, New York, United States Northwest LLC Full time
Join Our Team

We are seeking a motivated and customer-focused individual to join our Contact Center team as a Contact Center Specialist. If you have excellent communication skills, a passion for customer service, and a willingness to learn, we encourage you to apply.

About the Role

This full-time position offers a competitive salary of $16.00-$17.50 per hour, plus shift differentials for evening and weekend shifts. The successful candidate will be responsible for handling customer inquiries, resolving issues efficiently, and providing training to new employees.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve customer complaints and concerns in a fair and courteous way.
  • Provide training to new employees on contact center procedures and policies.
  • Maintain accurate records of customer interactions and feedback.
Requirements
  • Bachelor's degree in a related field (e.g., communications, business, or customer service).
  • At least 1 year of experience in a customer-facing role, preferably in a contact center environment.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a team environment.


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