Service Department Manager
3 weeks ago
We are seeking a highly skilled Service Drive Manager to join our team at Babbitt Ford. As a key member of our service department, you will be responsible for ensuring exceptional customer satisfaction and driving business growth.
Key Responsibilities- Manage and improve overall shop throughput by working with dispatch, advisors, shop foreman, and service management.
- Train, Coach, and Develop all advisors in daily process improvement, technology utilization, selling on the drive, overall communication, management of open repair orders, customer scheduling, and how to continually offer A+ customer service.
- Write repair orders to include communicating with customers on repair recommendations, extended service plan prior approvals and overall management of the repair order process.
- Update customers with status of repairs and or status of parts.
- Utilize Scheduling tools to ensure time management and accountability.
- Provide recommendations and resolution of potential areas of improvement for the overall department with management.
Aggressive pay plan with combination of Salary, Commission, and Bonus. Great to have experience with FMC dealer, PTS oasis, One CX, Dealer track DMS, Xtime scheduling.
BenefitsCompetitive Pay and Growth Opportunities Medial Insurance Dental Insurance Vision Insurance 401k Retirement Plan Flexible Health Spending Accounts Dependent Care Flexible Spending Accounts Disability Short and Long Term Insurance Group Life Insurance Life, Accidental Death Insurance
Babbitt Ford is an Equal Opportunity Employer.
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