Floral Department Manager
5 days ago
We are seeking a highly skilled and experienced Floral Department Manager to join our team at Albertsons. As a key member of our store management team, you will be responsible for directing and controlling the operation of the floral department, ensuring exceptional customer service, quality, freshness, and selection of all floral products.
Key Responsibilities- Customer Service: Champion Company and Division customer service programs to meet or exceed Division customer service goals. Handle customer relations in a positive manner, including effective resolution of customer complaints.
- Supervision and Training: Supervise, motivate, direct, train, and participate in the hiring of floral department personnel assigned. Monitor associate performance and recommend personnel action such as hiring, firing, layoff, and disciplinary action.
- Product Management: May order balloons, helium tanks, plants, flowers, accessories, and supplies. Ensure product freshness and selection. Monitor and respond to special occasion merchandise requirements, sales trends, ad or seasonal promotions, and customer feedback.
- Receiving and Inventory: Perform receiving duties, including breaking down shipments, verifying orders against invoices, inspecting quality, reporting shortages, stocking, and rotating product. Adhere to product temperature and storage guidelines and follow proper packaging techniques.
- Decorations and Displays: Decorate plants, make bows and balloons, prepare bouquets, and ensure the safety and cleanliness of work areas, coolers, equipment, and display areas.
- Cost Control and Safety: Control shrink and cost. Prevent the sale of product that does not meet standards. Comply with all workplace safety rules and regulations.
- Administrative Tasks: Perform periodic inventories, process administrative paperwork, and maintain accurate department records. Responsible for meeting customer service, sales, and profit objectives.
- Knowledge and Skills: Requires working knowledge of all job duties within the Floral Department. Requires a basic knowledge of botany, knowledge of perishability and seasonality of products, proper product conditioning and handling, and safety and sanitation procedures.
- Leadership and Communication: Requires strong communication skills, good leadership and interpersonal skills, the proven ability to manage people, and the ability to maintain composure in dealing with customers and co-workers.
- Physical Demands: Frequently reaches, lifts, stacks, and maneuvers objects of varying dimensions and weights up to approximately 60 lbs. Bends, stoops, and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package, and display products.
- Working Conditions: Working conditions consist of a temperature-controlled store environment, backroom receiving and production area, and outdoor weather conditions.
- Exposure to Elements: Exposure to 40 Fahrenheit while handling products and/or working in a cooler. Frequent exposure to outdoor weather conditions during times when plants, shrubs, and trees are displayed outdoors.
The above statements are intended to describe the general nature of work performed by employees assigned to this job. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills required of personnel so classified may vary within each store and from store to store.
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