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Retail Operations Leader

2 months ago

Austin, Texas, United States Planet Smoothie Full time
Job Overview

Immediate Hiring Opportunity

In the upcoming weeks, our new location will unveil why Planet Smoothie is recognized as "The best tasting smoothie on the Planet".

At Planet Smoothie, we pride ourselves on using premium ingredients, superfoods, and a variety of optional add-ins to craft delightful and nutritious smoothies. Our diverse menu caters to all customers, offering selections from light options to meal replacements and everything in between.

We are in search of a committed Retail Operations Leader who can guide a successful concept in a fresh market. This role will demand patience and adaptability as we recruit and train a new team from the ground up, transforming them into a cohesive unit. This unique opportunity allows you to establish yourself as a valuable asset to the company while being involved in the growth of this store and future locations.

As the Retail Operations Leader, your responsibilities will include creating an exceptional customer experience, fostering a positive team environment, and ensuring efficient store operations. You will be expected to lead by example in your interactions with customers, your team, and in managing store inventory.

Benefits:

  • Comprehensive training program
  • Paid time off
  • Employee discounts
  • Flexible scheduling
  • Opportunities for career advancement

Key Responsibilities:

  • Oversee and manage all store operations
  • Provide outstanding customer service
  • Address customer inquiries and resolve complaints effectively
  • Organize and supervise staff shifts
  • Lead and develop team members
  • Recruit new personnel
  • Conduct employee terminations when necessary
  • Train and assess staff performance
  • Manage food costs, forecast needs, and maintain inventory
  • Control expenses and minimize waste
  • Create and maintain a positive work atmosphere
  • Report directly to the franchise owner

Qualifications:

  • Minimum of 3 years experience in a managerial role or similar position
  • At least 3 years of experience in customer service management
  • Proficient in computer applications
  • Familiarity with restaurant management software
  • Strong leadership, motivational, and interpersonal skills
  • Solid financial management abilities
  • Critical thinking and problem-solving capabilities
  • Team-oriented mindset
  • Effective time management skills
  • Excellent communication and interpersonal skills
Company Overview

For over two decades, Planet Smoothie has distinguished itself in the smoothie industry by offering delicious smoothies without any unnecessary additives. We utilize only the finest, freshest ingredients, ensuring our customers have reasons to visit us throughout the day.