Retail Operations Program Manager

3 days ago


Austin, Texas, United States Apple Full time
Job Title: Retail Operations Program Manager

At Apple, we're revolutionizing industries with innovative technology and environmental efforts. We're seeking a Retail Operations Program Manager to join our team and drive operational strategy and performance across retail locations.

Key Responsibilities:
  • Lead various Retail Operations programs from concept through implementation, including customer experience strategies, customer loyalty initiatives, new product introductions, training processes, and more.
  • Analyze current processes, procedures, and ways of working to continually seek new efficiencies.
  • Develop and maintain key partnerships with the field, including Market Directors, Market Leaders, Store Leaders, and store teams.
  • Turn feedback into problem statements and subsequent actions that influence current operations and drive results.
Requirements:
  • 4+ years of operations project management experience.
  • 2+ years retail or customer service leadership experience.
Preferred Qualifications:
  • Prior experience supporting business transformation projects.
  • Innovates by moving beyond traditional ways of doing things, pushes past the status quo.
  • Strong data analysis skills with the ability to transition analysis into measurable projects.
  • Ability to present to all levels of leadership, including executives.
About Apple:

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.



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