VIP Hospitality Host
2 weeks ago
At JACK Thistledown Racino LLC, we are seeking a highly skilled and customer-focused VIP Hospitality Host to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities:
- Provide exceptional customer service and ensure a seamless experience for our guests.
- Collaborate with the Account Development team, New Business Team, and other employees to create successful delivery of pre-trip itineraries.
- Identify and resolve service failures, taking immediate action to resolve service gaps and cement player loyalty and intent to return.
- Comply with all applicable rules, regulations, laws, and policies, and conduct yourself with the highest levels of integrity and honesty.
- Stay up-to-date with the latest developments in the local market and industry.
Requirements:
- Three to five years' experience in casino/hotel, customer service, host, or other account management experience (Luxury service experience preferred).
- Ability to think independently in making decisions to maximize customer service experience and program profitability.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Excellent interpersonal, communication, problem-solving, and analytical skills required.
Perks and Benefits:
- Medical, Prescription Drug, Dental, and Vision Coverage
- Life and Disability Insurance
- Free Parking
- Generous Paid Time Off Plan
- Discounted Team Member Meals
- Education Assistance up to $3,600 a year
- 401(k) Savings Plan and Match
- Health and Safety Mandates Strictly Enforced
Why Work at JACK Thistledown Racino LLC?
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team members are passionate about delivering exceptional customer service and creating memorable experiences for our guests.
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