VIP Hospitality Host

2 weeks ago


Cleveland, Ohio, United States JACK Thistledown Racino LLC Full time
Job Title: VIP Hospitality Host

At JACK Thistledown Racino LLC, we are seeking a highly skilled and customer-focused VIP Hospitality Host to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Provide exceptional customer service and ensure a seamless experience for our guests.
  • Collaborate with the Account Development team, New Business Team, and other employees to create successful delivery of pre-trip itineraries.
  • Identify and resolve service failures, taking immediate action to resolve service gaps and cement player loyalty and intent to return.
  • Comply with all applicable rules, regulations, laws, and policies, and conduct yourself with the highest levels of integrity and honesty.
  • Stay up-to-date with the latest developments in the local market and industry.

Requirements:

  • Three to five years' experience in casino/hotel, customer service, host, or other account management experience (Luxury service experience preferred).
  • Ability to think independently in making decisions to maximize customer service experience and program profitability.
  • Ability to effectively manage time and perform multiple tasks simultaneously.
  • Excellent interpersonal, communication, problem-solving, and analytical skills required.

Perks and Benefits:

  • Medical, Prescription Drug, Dental, and Vision Coverage
  • Life and Disability Insurance
  • Free Parking
  • Generous Paid Time Off Plan
  • Discounted Team Member Meals
  • Education Assistance up to $3,600 a year
  • 401(k) Savings Plan and Match
  • Health and Safety Mandates Strictly Enforced

Why Work at JACK Thistledown Racino LLC?

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team members are passionate about delivering exceptional customer service and creating memorable experiences for our guests.


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