Recreation Software Manager

2 days ago


Elk Grove Village, Illinois, United States Elk Grove Park District Full time
Job Title: Recreation Software Administrator

Elk Grove Park District is seeking a highly skilled Recreation Software Administrator to oversee the operation of RecTrac, the District's primary Recreation Management System. This role requires strong technical and communication skills to manage the system, provide training, and maintain procedures throughout the district.

Key Responsibilities:
  • Administer RecTrac Registration software, including maintenance, user role configuration, and archival of seasonal information.
  • Schedule and conduct training for users of RecTrac across the entire software suite.
  • Develop and maintain process manuals for RecTrac and other systems in collaboration with the Customer Service Manager and Finance Manager.
  • Audit, evaluate, and authorize execution of RecTrac software upgrades.
  • Troubleshoot customer accounts, activities, memberships, tickets, and other RecTrac records to assist Customer Service.
  • Provide Tier 1 support to staff on all issues relating to RecTrac and escalate to other IT staff when necessary.
  • Respond to tickets assigned via the IT Work Order/Ticketing system in a timely and professional manner.
  • Function as a backup to Customer Service and occasionally work in the frontline Customer Service area(s) of the District when required.
Requirements:
  • Ability to communicate effectively with internal and external customers.
  • Essential computer skills necessary to become proficient with RecTrac software and other District I.T. systems.
  • Possess excellent technical and professional writing skills.
  • Understanding of basic project management techniques.
  • Good knowledge of pertinent safety precautions.
  • Ability to maintain positive and effective working relationships with other employees.
  • Ability to maintain confidentiality regarding customer accounts and District I.T. system information.
Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • FSA Healthcare
  • FSA Dependent Care
  • Basic Life Insurance
  • IMRF Pension (Retirement, Disability, Life)
  • 457 Retirement Plan (Security Benefit)
  • Paid Vacation, Personal Days, Holidays, and Sick Time
  • Free and/or discounted Park District classes, programs, events, and memberships for you and your family
  • Employee Assistance Program (EAP)
  • Educational assistance/tuition reimbursement
  • Employee Service Awards

Elk Grove Park District is an Equal Opportunity Employer.



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