Customer Operations Specialist

5 days ago


Smyrna, Tennessee, United States Hunter Fan Company Full time
About the Role

As a Sales Support Specialist, you will be responsible for providing administrative support to the sales team, managing customer accounts, and streamlining the sales process. Your excellent communication skills will enable you to effectively interact with customers and internal teams.

Key Responsibilities
  • Administrative Support
    • Organize and maintain sales documents, customer records, and contracts.
    • Prepare sales proposals, quotes, and presentations.
  • Customer Interaction
    • Serve as the first point of contact for customers, answering queries and handling basic product or service information.
    • Manage order processing, ensuring orders are accurate and delivered on time.
    • Track customer interactions and update CRM systems with relevant details.
  • Support with Product and Market Knowledge
    • Stay updated on product features, updates, and market trends to assist sales staff and customers.
    • Train new sales team members on administrative processes, CRM systems, and product/service offerings.
  • Communication with Other Departments
    • Liaise with departments such as marketing, finance, and logistics to ensure smooth sales operations.
    • Collaborate with finance to process invoices and follow up on pending payments.
    • Coordinate with the logistics team to handle order fulfillment issues and returns.


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