Business Development Representative

3 weeks ago

Columbus, Ohio, United States wm Full time
Job Summary

The Account Executive (AE) is a key role within our commercial sales team, responsible for generating shareholder value by utilizing a consultative retention approach for larger and/or more complex Small/Medium Business WM customers in an assigned book of business, territory/segment.

Key Responsibilities
  • Customer interaction (external and internal), response & follow up
  • Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships
  • Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills
  • Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills
  • Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues
  • Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority
  • Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate
  • Administrative work
  • Use Waste Management sales productivity software tools accurately and consistently (i.e. Relationship Management and Pricing Tools)
  • Prepare reports as needed and/or handle general administrative duties as appropriate
Requirements
  • Education: High School Diploma or GED (accredited)
  • Experience: One (1) year of WM experience or five (5) years of business to business account management at a proficient level
Work Environment

This role requires the ability to work in a remote setting and occasional office visits. The ideal candidate will have strong communication and negotiation skills, with the ability to build and maintain strong customer relationships.

Benefits

We offer a comprehensive benefits package, including medical, dental, vision, life insurance, and short and long-term disability. Additionally, we offer a great employee stock purchase program, a company match on 401K, generous vacation and sick time, and 100% education reimbursement.

We are an equal opportunity employer and welcome applications from diverse candidates.

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