Box Office Representative

1 week ago


Ft Pierce, Florida, United States Indian River State College Full time
Job Summary

Under the supervision of the Theatre Manager, this position provides direct support to the Box Office team. The ideal candidate will have excellent customer service skills and experience in ticketing operations, cashiering, and retail sales.

Key Responsibilities
  • Run day-to-day operations of the Box Office, serving as the primary point of contact for all ticketing activities, processes, and reporting.
  • Process ticket sales for all Performing Arts and Planetarium venues via phone, online, and in-person.
  • Manage POS cash and credit card transactions, maintaining a high level of accuracy with all monetary transactions.
  • Balance end-of-day sales, run ticket reports, and reconcile daily and weekly ticket sales with the cashier's office.
  • Answer a wide range of phone calls and in-person questions relating to the McAlpin Theatre, Hallstrom Planetarium, and Indian River State College.
  • Assist staff and patrons with escalated issues concerning show or ticketing-related matters.
  • Master all aspects of the ticketing system, including developing and implementing subscription seasons, packages, and individual performances.
  • Create operating and training guides on systems and departmental procedures.
  • Train ticketing staff to accurately operate the computer ticketing system and other non-ticketing systems as needed.
  • Prepare and provide pre- and post-show ticket sales and revenue reports as requested.
  • Assist in the creation of comprehensive and ongoing reports of marketing campaigns, promotions, and activity regarding sales and audience attendance.
  • Maintain the Subscriber/Patron database, profiles, and critical Customer Relationship Management information.
Qualifications, Knowledge, and Skill Requirements
  • High School diploma or equivalent required; Associate in Arts or Bachelor's Degree preferred.
  • Minimum 3 years' customer service experience.
  • Minimum 3 years' work experience in cashiering, retail, and/or ticket sales.
  • Strong customer service mindset and attitude with excellent verbal and written communication skills.
  • Experience in, passion for, or interest in the Performing Arts.
  • Position requires flexible hours with mandatory nights and weekends during performance season.
  • Proficient in Microsoft Office applications, particularly Excel, with the ability and willingness to learn new technology and processes.


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