Watch and Jewelry Consultant
2 days ago
At Richemont, we are seeking a highly skilled and experienced Watch and Jewelry Consultant to join our team in Costa Mesa, CA. As a brand ambassador for Piaget, you will be responsible for providing an elevated client experience and achieving sales targets while developing a network of clients.
Key Responsibilities:- Achieve sales targets and KPIs while proactively developing a Piaget client base.
- Define and recruit prospective clientele.
- Assist and support after-sales clients to translate service to sales.
- Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
- Participate in boutique events to recruit new clientele and entertain existing clients.
- Be savvy with client expectations regarding other brand treatments and offerings.
- Share ideas and recommendations to management in developing individual business.
- Follow and implement all required procedures, standards, and policies as outlined in the Retail Book and Sunrise Chapters.
- Provide exceptional customer service surpassing clients' expectations at every opportunity.
- Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code, and behavior at all times.
- Ensure the highest level of service and care for both clients and prospects.
- Implement an effective data capture and follow-up for clients, prospects, CS, and reservations.
- Build, develop, and maintain your own local and international client database ensuring client loyalty.
- Resolve client challenges with the highest professionalism, promptly, and successfully by investigating problems, developing solutions, and making appropriate recommendations to the boutique management.
- Recommend improvements to the management team in all aspects of boutique operations and maintenance.
- Attend and participate in all boutique meetings and trainings as required.
- Support the management in any back-of-house/administrative operations as requested.
- Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
- Utilize boutique technology to facilitate sales with an omni-channel mindset.
- High school diploma; bachelor's degree preferred.
- Demonstrable sales skills and success gained as a sales consultant (2 years' experience minimum) in a luxury retail or service environment.
- Foreign languages required (English is a must).
- Excellent communication skills both written and verbal.
- Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.
- Knowledge and understanding of the luxury market, customer service, and high-watch and jewelry industry.
- Show innovation and initiative in setting customer care standards.
- Demonstrate respect and politeness.
- Computer knowledge in Microsoft; knowledge of SAP is a plus.
- Must be able to lift up to 5 lbs and manipulate cases, fixtures, trays, etc.
- Must be able to work a retail schedule including weekends and holidays.
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