Watch and Jewelry Consultant

2 days ago


Costa Mesa, California, United States Richemont Full time
Job Title: Watch and Jewelry Consultant

At Richemont, we are seeking a highly skilled and experienced Watch and Jewelry Consultant to join our team in Costa Mesa, CA. As a brand ambassador for Piaget, you will be responsible for providing an elevated client experience and achieving sales targets while developing a network of clients.

Key Responsibilities:
  • Achieve sales targets and KPIs while proactively developing a Piaget client base.
  • Define and recruit prospective clientele.
  • Assist and support after-sales clients to translate service to sales.
  • Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
  • Participate in boutique events to recruit new clientele and entertain existing clients.
  • Be savvy with client expectations regarding other brand treatments and offerings.
  • Share ideas and recommendations to management in developing individual business.
  • Follow and implement all required procedures, standards, and policies as outlined in the Retail Book and Sunrise Chapters.
Clients' Treatment:
  • Provide exceptional customer service surpassing clients' expectations at every opportunity.
  • Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code, and behavior at all times.
  • Ensure the highest level of service and care for both clients and prospects.
  • Implement an effective data capture and follow-up for clients, prospects, CS, and reservations.
  • Build, develop, and maintain your own local and international client database ensuring client loyalty.
  • Resolve client challenges with the highest professionalism, promptly, and successfully by investigating problems, developing solutions, and making appropriate recommendations to the boutique management.
Boutique Operations:
  • Recommend improvements to the management team in all aspects of boutique operations and maintenance.
  • Attend and participate in all boutique meetings and trainings as required.
  • Support the management in any back-of-house/administrative operations as requested.
  • Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
  • Utilize boutique technology to facilitate sales with an omni-channel mindset.
Qualifications:
  • High school diploma; bachelor's degree preferred.
  • Demonstrable sales skills and success gained as a sales consultant (2 years' experience minimum) in a luxury retail or service environment.
  • Foreign languages required (English is a must).
  • Excellent communication skills both written and verbal.
  • Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.
  • Knowledge and understanding of the luxury market, customer service, and high-watch and jewelry industry.
  • Show innovation and initiative in setting customer care standards.
  • Demonstrate respect and politeness.
  • Computer knowledge in Microsoft; knowledge of SAP is a plus.
  • Must be able to lift up to 5 lbs and manipulate cases, fixtures, trays, etc.
  • Must be able to work a retail schedule including weekends and holidays.


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