Retail Customer Service Representative
1 day ago
The Store Consultant at FedEx Office and Print Services is responsible for delivering exceptional customer experiences, utilizing consultative skills to anticipate customer needs and provide solutions. This role requires a customer service-focused team member with knowledge of print, signs & graphics, and shipping.
Key Responsibilities:- Provide outstanding customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
- Take complex customer orders using order systems and provide accurate pricing information.
- Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
- Set up and operate printing, binding, and other related equipment using customer-supplied original media and documents.
- Maintain a safe, clean, and orderly retail Store.
- Ensure confidentiality of customer data and careful handling of documents, media, and packages.
- Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
- Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
- Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage.
- Take preemptive action to prevent errors and waste.
- Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits.
- High school diploma or equivalent education.
- 6+ months of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand during entire shift, excluding meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability, on a consistent basis, to bend/twist at the waist and knees.
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
- Ability, on a consistent basis, to work with minimal supervision.
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.
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