Client Advisor, South Coast Plaza

7 months ago

Costa Mesa, United States Tourneau|Bucherer Full time

Job Title: Client Advisor

Reports to: Store Director

Division: Retail, Multi-brand

OVERVIEW

The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Client Advisors that understand the customer base, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches and jewelry for the local market. An outstanding client experience also includes fully satisfying the client as it relates to servicing a new or existing watch.

It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.

ESSENTIAL JOB RESPONSIBILITIES
Ensure an outstanding client experience

  • Work to create a positive, inviting and elevated environment for the discerning client.
  • Be enthusiastic and demonstrate a passion for watches and jewelry.
  • Create a relationship with the client:
    • Greet the client when they enter the store.
    • Listen to the needs of the client and ask discovery questions.
    • Demonstrate outstanding product knowledge to educate the client and address their needs.
    • Understand available inventory within store and if needed, at other Tourneau Bucherer locations.
    • Create excitement with the client about the product.
    • Ultimately gain the client's trust.
  • Explain the value of being a Tourneau Bucherer client and leverage available tools, such as CRM, the Watch Protection Plan, Trade-ins and Bucherer 1888 Financing to support making the sale.
  • Partner with other Client Advisors as appropriate to make a sale.
  • Obtain client information utilizing the CRM system to build an on-going relationship.
  • In the event that the client contact results in a sale, efficiently close and process the sale:
    • Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicable.
    • Complete warranty information.
    • Work with Service Department on sizing, cleaning and setting the watch.
    • If required, gift-wrap and prepare for shipment.
    • Follow-up with client on purchase.
  • Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.
  • Attend training sessions to increase product knowledge.
  • Partner with the Service Department, as applicable to ensure a positive client experience this includes:
    • Escorting customers to the Service Department.
    • Taking in repair orders if needed.
    • Assisting with customers picking up repairs.
Meeting or exceeding sales objectives
  • At a minimum, must meet sales objectives for any given month, quarter and year.
  • Clearly understand daily sales objective and how it relates to weekly and monthly targets.
  • Maximize percentage to retail.
  • Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
  • Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
  • Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.
Other
  • Strictly adhere to all store security procedures.
  • Set up cases and windows.
  • Respect other Client Advisors fostering an environment of support and collaboration.
  • Adhere to the company dress code policy.
  • Work with team members to ensure the store is at all times clean and attractive.
  • Attendance is a crucial part of performance. Be on time.
  • Help set-up or close store depending upon shift.
Requirements
  • A passion for building clientele and selling.
  • Demonstrate an exemplary level of integrity and professionalism at all times.
  • Must be able to work a flexible schedule throughout the week.
  • Must have a polished and professional appearance with a positive attitude.
  • Meet and exceed company assigned goals, metrics and objectives.
QUALIFICATIONS
  • 3+ years of relevant experience, preferably sales in the luxury market.
  • Prior watch and fine jewelry experience is helpful, but not required.
  • Excellent communication, interpersonal and customer relation skills.
  • Sales driven and results orientated.
  • Team player.
  • Willing to be hands-on and work with the team to fulfill operational and organizational needs.
  • Adaptable with an attitude of continuous learning.
  • A Bachelor's degree or equivalent in business or related discipline is preferred.
  • Bi-lingual language proficiency is a plus to cater to our international customer base.


SALARY: $20.00-25.00 per hour plus commission

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

  • Client Advisor- South Coast Plaza

    2 weeks ago

    Costa Mesa, United States Valentino Full time

    WHY WORK FOR VALENTINO A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. WHAT WE BELIEVE IN Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each...

  • Public Relations Manager

    1 month ago

    costa mesa, United States South Coast Plaza Full time

    Company DescriptionSouth Coast Plaza is an upscale luxury goods shopping center located in Costa Mesa, California. We are the largest shopping center on the West Coast with sales of over $1.8 billion annually. With more than 250 retailers at South Coast Plaza, we offer an extraordinary luxury shopping experience with fine dining, personal shopping services,...

  • Public Relations Manager

    1 month ago

    Costa Mesa, United States South Coast Plaza Full time

    Company DescriptionSouth Coast Plaza is an upscale luxury goods shopping center located in Costa Mesa, California. We are the largest shopping center on the West Coast with sales of over $1.8 billion annually. With more than 250 retailers at South Coast Plaza, we offer an extraordinary luxury shopping experience with fine dining, personal shopping services,...

  • Public Relations Manager

    1 month ago

    costa mesa, United States South Coast Plaza Full time

    Company DescriptionSouth Coast Plaza is an upscale luxury goods shopping center located in Costa Mesa, California. We are the largest shopping center on the West Coast with sales of over $1.8 billion annually. With more than 250 retailers at South Coast Plaza, we offer an extraordinary luxury shopping experience with fine dining, personal shopping services,...

  • Fashion Advisor, South Coast Plaza

    2 days ago

    Costa Mesa, United States Disability Solutions Full time

    Fashion Advisor, South Coast Plaza At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective,...

  • Store Associate

    4 months ago

    Costa Mesa, United States Aritzia Full time

    THE TEAM The mission of the Retail Team is to deliver world-class client experiences. THE OPPORTUNITY You look good here. Join our high performance Retail team as we deliver Everyday Luxury to the world. We're proud to offer industry leading wages with unlimited growth potential. Wages starting at $20-$30/hour. You'll experience a world-class Retail...

  • Oyster Bar Cook Specialist

    1 week ago

    Costa Mesa, California, United States Water Grill South Coast Plaza Full time

    We are seeking a highly skilled and experienced Oyster Bar Cook to join our culinary team at Water Grill South Coast Plaza.As an Oyster Bar Cook, you will be responsible for preparing raw bar dishes, interacting with guests, and sharing your knowledge of seafood with diners in the main dining room.This is an excellent opportunity to work with seasonal, fresh...

  • Sales Associate

    1 month ago

    Costa Mesa, United States Alexander Wang Full time

    The Sales Associate role at Alexander Wang is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all selling components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with...

  • Restaurant Sales Strategist

    7 days ago

    Costa Mesa, California, United States Water Grill South Coast Plaza Full time

    Job OverviewThe Water Grill South Coast Plaza is seeking a highly skilled Restaurant Sales Strategist to join our team. In this role, you will be responsible for driving revenue growth in Private Dining & Events through direct sales activities and marketing efforts.

  • Kitchen Team Member

    3 weeks ago

    Costa Mesa, California, United States Water Grill South Coast Plaza Full time

    Job OverviewFor over 25 years, Water Grill South Coast Plaza has delivered exceptional dining experiences in the heart of Southern California. As a renowned seafood restaurant, we pride ourselves on offering outstanding fish preparations of superior quality and freshness.

  • Sales Associate

    1 month ago

    costa mesa, United States Alexander Wang LLC Full time

    The Sales Associate role at Alexander Wang is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all selling components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with...

  • Sales Associate

    1 month ago

    costa mesa, United States Alexander Wang LLC Full time

    The Sales Associate role at Alexander Wang is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all selling components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with...

  • Sales Associate

    1 month ago

    Costa Mesa, United States Alexander Wang LLC Full time

    The Sales Associate role at Alexander Wang is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all selling components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with...

  • Senior Culinary Operations Manager

    3 weeks ago

    Costa Mesa, California, United States Water Grill South Coast Plaza Full time

    Opportunity for Executive Sous Chef at Water Grill South Coast PlazaWe are seeking an experienced Executive Sous Chef to join our team at Water Grill South Coast Plaza. As a member of our management team, you will be responsible for maintaining the high standards of quality and service that our guests have come to expect from us.Key Responsibilities:Assist...

  • South Coast Plaza Boutique | COMING SOON

    3 weeks ago

    Costa Mesa, United States LVMH Perfumes & Cosmetics Full time

    Company Description From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in...

  • Senior Oyster Bar Specialist

    2 weeks ago

    Costa Mesa, California, United States Water Grill South Coast Plaza Full time

    Job OverviewThe Water Grill South Coast Plaza is seeking a skilled Oyster Bar Cook to join our culinary team. This is an exciting opportunity for the right candidate to work in a high-end restaurant environment, interacting with guests and preparing raw bar dishes for a variety of customers.We offer a competitive hourly rate of $16-$23 per hour, depending on...

  • Client Advisor

    3 weeks ago

    Costa Mesa, United States Acne Studios Full time

    Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our...

  • Client Advisor

    5 months ago

    Costa Mesa, United States Tourneau|Bucherer Full time

    JOB PROFILE Job Title: Client Advisor Reports to: Store Director, Boutique Manager Division: Retail, Brand Boutique OVERVIEW The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. Creating an outstanding client experience is a critical aspect of this job. This is...

  • Kitchen Support Specialist

    3 days ago

    Costa Mesa, California, United States Water Grill South Coast Plaza Full time

    Become part of our culinary family at Water Grill South Coast Plaza as a Kitchen Support Specialist. We're looking for someone with passion, dedication, and exceptional leadership skills to fill this critical role.As a key member of our kitchen team, you'll be responsible for:Spearheading daily kitchen operations, from receiving and storing ingredients to...

  • Culinary Ambassador

    2 weeks ago

    Costa Mesa, California, United States Water Grill South Coast Plaza Full time

    Water Grill South Coast Plaza is seeking a skilled Oyster Bar Cook to join our culinary team. In this role, you will be the ambassador of our seafood offerings, providing exceptional service to guests while preparing raw bar dishes in our main dining room.About UsFor over 25 years, we have been serving the finest seafood in Southern California, as recognized...