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Sales and Service Specialist

2 months ago

Albuquerque, New Mexico, United States Solar Works Energy Full time
About the Role

Solar Works Energy is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Customer Service and Support: Provide timely and effective support to customers via phone, email, and in-person interactions.
  • Sales and Upselling: Identify opportunities to upsell and cross-sell Solar Works Energy's products and services to existing and new customers.
  • Coaching and Development: Coach and mentor sales team members to ensure they meet key performance indicators (KPIs) and provide feedback for improvement.
  • Product Knowledge: Maintain a strong understanding of Solar Works Energy's products and services to effectively communicate their value to customers.
  • Team Collaboration: Work closely with the sales and service teams to achieve business objectives and improve customer satisfaction.
Requirements
  • Education: High school diploma or equivalent required; six to twelve months of relevant experience preferred.
  • Experience: Six months of management or coaching experience; strong computer navigation skills and PC knowledge.
  • Communication: Ability to effectively communicate, both written and verbally.
  • Attention to Detail: Dependable with strong attention to detail.
  • Adaptability: Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
  • Teamwork: Ability to work as a team member, as well as independently.
  • Customer Focus: Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
Benefits
  • Dental Insurance
  • Flexible Schedule
  • Health Insurance
  • Paid Time Off