Hotel Front Desk Representative

16 hours ago


Auburn, Alabama, United States La Quinta Inn & Suites Wyndham Auburn Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at La Quinta by Wyndham Auburn. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Welcome and register guests, manage their account information, and provide keys and room numbers.
  • Take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests.
  • Connect with the housekeeping department to ensure guest accommodations are ready.
  • Bookkeeping: keep accurate records of all hotel guest account information.
  • Utilize strong communication skills to provide excellent customer service.
Requirements
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems.
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
  • Has experience answering telephone calls and troubleshooting stressful situations.
  • Willing to work flexible hours.
  • Able to stand on feet for extended hours.
About Us

Located just outside of Seattle and Tacoma, La Quinta by Wyndham Auburn provides a memorable stay in the Pacific Northwest. Our modern hotel is steps from restaurants, shops, and entertainment in downtown Auburn, and just a short drive from the Muckleshoot Casino, Wild Waves Theme & Water Park, and Tacoma's commercial and museum district. Downtown Seattle and Seattle-Tacoma International Airport (SEA) are also within driving distance. While you're here, settle in with free daily breakfast, a heated indoor pool, and our fitness center.


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