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Front Desk Representative

2 months ago

Auburn, Alabama, United States Courtyard by Marriott Full time
Role Summary:

We are seeking a skilled Front Desk Agent to provide exceptional customer service and support to our guests at Courtyard By Marriott Auburn. The ideal candidate will have a strong ability to multitask, handle a high-volume workload, and maintain a positive and professional demeanor in a fast-paced environment.

Key Responsibilities:
  • Manage reservations and check guests in and out using a computerized system
  • Handle guest requests, such as booking tours or making restaurant reservations
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Assist with organizing and setting up events and meetings
  • Handle guest complaints and concerns with grace and professionalism
  • Perform light cleaning duties, such as wiping down counters and restocking supplies
  • Other duties as assigned
Requirements:
  • Previous experience as a front desk agent or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Flexibility to work evenings, weekends, and holidays as needed
What We Offer:
  • Competitive salary
  • Employee discounts on hotel rooms and amenities
  • Opportunities for advancement within the company
  • Professional development opportunities
  • Positive and supportive work environment