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ServiceNow Administrator

2 months ago

Springfield, Illinois, United States V2X Full time
Job Summary

We are seeking a highly skilled ServiceNow Administrator to join our team at V2X. As a key member of our IT operations team, you will be responsible for configuring, developing, and maintaining our ServiceNow instances to support our government customer in Springfield, VA.

Key Responsibilities
  • Configuration and Development: Perform configuration, development, support, and maintenance of the SNOW instances.
  • Digital Transformation: Collaborate with stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment.
  • Workflow Automation: Automate workflows through Service Catalogs and create key ITIL service operations and management processes to include but not limited to Request, Incident, Problem, Configuration, Change, Knowledge, and Asset Management.
  • Custom Application Development: Design, develop, and build custom applications and provide support to end-users of the Information Technology Service/Operation Management (ITS/OM) solutions.
Requirements
  • 5 years of direct experience with the ServiceNow platform as an administrator/developer.
  • Proficiency in gathering requirements, database design schemas, and data modeling.
  • ServiceNow Certified Systems Administrator Certification.
  • Experience customizing or developing reports from data residing in relational databases.
  • Experience customizing or developing dashboards and charts from data source(s).
  • Familiarity with Web technologies such as JavaScript, HTML, XML, and CSS.
  • Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.
  • Familiarity with the NOW platform's APIs and Integrations.
  • Strong knowledge of and experience in ServiceNow core architecture and applications to include Incident, Problem, Change, Portal, Asset, Configuration Management (CMDB), Knowledge Management, Mid-Server, Integrations, LDAP, Flow Designer, and SSO.
  • Strong understanding of IT Service Management (ITSM) and common service level agreements (SLA) measurements.
  • Proven experience training users on customizations and processes.
  • Proven experience with process and solution integration, workflow, design/configuration, and reporting.
Clearance Requirements
  • This position will require an active DoD Top Secret with SCI eligibility. The position will require the ability to obtain and maintain a Counterintelligence (CI) Polygraph.
Education and Certifications
  • Bachelor's degree from an accredited University.
  • One or more SNOW certifications, such as Certified Systems Administrator, Certified Applications Specialist, Certified Application Developer.
Desired Qualifications
  • 8 years of direct experience with the ServiceNow platform as an administrator/developer.
  • Advance ServiceNow certifications.
  • Experience with Agile software development.
  • ITILv4 Intermediate certification(s).
  • Proficiency with Microsoft Office Suite and SharePoint.