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Customer Service Team Lead

2 months ago

Augusta, Georgia, United States BonaDent Full time
Job Overview

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at BonaDent. As a key member of our customer-facing team, you will be responsible for ensuring the highest level of customer satisfaction and ensuring the smooth operation of our shipping and receiving functions.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to all BonaDent customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Shipping and Receiving: Oversee the day-to-day operations of shipping and receiving, including managing workflow, assigning tasks to team members, and ensuring timely delivery of cases.
  • Team Leadership: Supervise and train a team of customer service and shipping staff, providing guidance and support to ensure they meet their goals and objectives.
  • Process Improvement: Develop and implement processes and procedures to improve efficiency and effectiveness in customer service and shipping operations.
  • Quality Control: Ensure that all cases are accurately processed and delivered to customers, maintaining high standards of quality and attention to detail.
Requirements
  • Experience: Proven experience in customer service and shipping operations, with a strong track record of delivering high levels of customer satisfaction.
  • Leadership: Strong leadership and supervisory skills, with the ability to motivate and train a team of staff.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with customers, staff, and management.
  • Technical: Proficient in Microsoft Office Suite and other relevant software applications.