Experienced Front Desk Associate

2 weeks ago


Austin, Texas, United States Travel + Leisure Co Full time

Deliver Exceptional Guest Experiences

We're seeking a skilled and friendly Guest Services Associate to join our team at Travel + Leisure Co. As a key member of our front desk team, you'll play a vital role in making our guests' vacations unforgettable.

Key Responsibilities:

  • Provide warm welcomes and exceptional service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
  • Process cash and credit card transactions with accuracy and efficiency.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.

What We Offer:

We're committed to providing a comprehensive benefits package that supports the well-being of our associates. Our benefits include:

  • Medical, dental, and vision coverage.
  • Flexible spending accounts.
  • Life and accident coverage.
  • Disability benefits.
  • Depending on position, paid time off, parental leave, and holidays.
  • Wish day paid time to volunteer at an approved organization of your choice.
  • 401k with employer match (subject to eligibility requirements).
  • Legal and identity theft plan.
  • Voluntary income protection benefits.
  • Wellness program (subject to provider availability).
  • Employee Assistance Program.

Why Work with Us:

At Travel + Leisure Co., we're passionate about delivering exceptional guest experiences and creating memorable moments for our customers. We're a dynamic and inclusive team that values innovation, growth, and fun. If you're a motivated and customer-focused individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.



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