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Regional Operations Manager

2 months ago

Moreno Valley, California, United States Planet Fitness - PF Baseline Fitness Full time
Job Overview

Benefits:

  • Performance-based bonuses
  • Attractive salary package
  • Comprehensive dental coverage
  • Health insurance options
  • Career advancement opportunities
  • Paid leave
  • Vision care benefits

Position Title: District Manager
Reports To: Regional Manager
Employment Status: Full Time / Supervisor / Exempt


Position Summary

The District Manager is accountable for overseeing all operational aspects within designated Planet Fitness locations. This role involves managing multiple clubs, typically ranging from 3 to 8, and includes direct supervision of Club Managers.


Key Responsibilities
  1. Ensure exceptional and uniform customer service across all clubs in the district.
  2. Analyze club performance metrics to develop corrective strategies with Club Managers.
  3. Maintain operational consistency across all facilities, focusing on:
    1. Exceptional Member Experience
    2. Adherence to Planet Fitness brand standards
    3. Club cleanliness and maintenance
    4. Implementation of member and HR policies
    5. Payroll management
    6. Front desk operations
    7. Facility upkeep and repairs
    8. Vendor relations and inventory management
  4. Oversee the recruitment, training, performance evaluations, and potential disciplinary actions for Club Managers within the district.
  5. Foster staff development to prepare for future Club Manager roles.
  6. Conduct monthly facility inspections and manage Club Manager performance metrics.
  7. Facilitate effective communication with all operational staff within the district, ensuring regular updates with Club Managers.
  8. Coordinate and manage District PE at PF initiatives, including hiring, training, and weekly planning, while tracking class attendance and maintaining monthly trainer communications.
  9. Guarantee the operational functionality of all locations within the district, stepping in as Club Manager when necessary.
  10. Address all incoming customer complaints and oversee mystery shop evaluations from district locations.

Additional Information
  • Employee Recognition Initiatives
  • Opportunities for Career Growth

Connect with us on LinkedIn: Planet Fitness - PF Baseline Fitness