Gaming Experience Manager

2 weeks ago


Cripple Creek, Colorado, United States Bronco Billy's Casino Full time

**Job Description:**

Bronco Billy's Casino is looking for a highly motivated and detail-oriented Gaming Experience Manager to join our team. In this role, you will be responsible for creating exceptional experiences for our guests and driving business growth through strategic planning and execution.

**Key Responsibilities:**

  • Recruit new members for our Casino MVP club and engage in outside sales activities to attract new customers;
  • Develop and implement marketing promotions, including participating in concept development, writing promotion rules, and coordinating participation on the day of the promotions;
  • Expedite details of player visits by ensuring they have a card to play with, issuing promotional gifts, and arranging player reservations at hotel or restaurant, as necessary;
  • Provide leadership, promote teamwork, and positive attitude for co-workers to ensure excellent customer service experience.

Requirements:

To be successful in this role, you must have:

  • A strong understanding of gaming operations and customer service principles;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively in a fast-paced environment and meet deadlines;
  • Basic math skills and accuracy in handling cash and credit transactions.

Benefits:

We offer a competitive annual salary of $55,000+, plus significant performance incentives. Our comprehensive benefits program includes medical, dental, vision, life, disability, FSA, 401k retirement plan, paid time off, and more.



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