VIP Guest Liaison

3 weeks ago


Cripple Creek, Colorado, United States Bronco Billy's Casino Full time

**Job Summary:**

Bronco Billy's Casino is seeking a skilled VIP Guest Liaison to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and creating memorable experiences for our valued guests.

**Responsibilities:**

  • Designing and implementing growth strategies, events, and promotions to enhance the casino experience;
  • Hosting VIP events, both on-site and off-site, to foster relationships and loyalty among our guests;
  • Evaluating and issuing comps to customers based on their gaming activity and preferences;
  • Analyzing data to identify players who may want to reactivate their participation and developing reactivation strategies through direct mail, telemarketing, and special offers.

Requirements:

To be successful in this role, you must have:

  • A strong understanding of gaming operations and customer service principles;
  • Excellent communication and interpersonal skills;
  • Ability to work effectively in a fast-paced environment and meet deadlines;
  • Basic math skills and accuracy in handling cash and credit transactions.

Compensation & Benefits:

We offer a competitive annual salary of $55,000+, plus significant performance incentives. Our comprehensive benefits program includes medical, dental, vision, life, disability, FSA, 401k retirement plan, paid time off, and more.



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