Service Leadership Opportunity

5 days ago


New York, New York, United States Bay Ridge Auto Group Full time
About This Role

We are seeking an experienced Service Manager to lead our service department at Bay Ridge Auto Group.

This is a dynamic opportunity for a skilled professional to make a significant impact in customer satisfaction and operational efficiency.

Key Responsibilities
  • Lead a team of 15+ service associates, providing hands-on leadership and mentorship to ensure exceptional results.
  • Dispatch tasks and monitor workflow to optimize productivity and minimize downtime.
  • Oversee high-priority customer issues, ensuring timely resolution and maintaining a high level of customer satisfaction.
  • Update and manage the company's knowledge base to maintain compliance with federal, state, and local regulations.
  • Manage timecard management and scheduling to ensure seamless operations.
Qualifications and Requirements
  • Experience: Minimum 5 years in a similar role with a proven track record of success.
  • Brand Familiarity: Prior experience with Honda, Mazda, or Volkswagen is desirable but not required.
  • Technical Proficiency: Working knowledge of Windows-based computers and essential software applications.
  • Leadership: Proven ability to manage a department of at least five employees.
  • Customer Focus: Commitment to providing exceptional service and building strong relationships with customers.
What We Offer
  • Competitive Compensation: Attractive salary ranging from $85,000 to $110,000 per year, depending on experience.
  • Health Benefits: Comprehensive health, dental, and vision insurance.
  • Retirement: 401(k) plan with employer match.
  • Work-Life Balance: Paid time off and holidays to recharge and pursue personal interests.
  • Professional Development: Ongoing training and clear career advancement opportunities to help you grow professionally.


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