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Customer Service Representative

2 months ago

Bohemia, United States UniFirst Full time
About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key player in delivering outstanding customer service, you will serve as a liaison between customers and our company.

Key Responsibilities
  • Assist customers by answering questions related to accounts, procedures, and services via telephone or email.
  • Provide excellent customer service to both customers and UniFirst personnel.
  • Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
  • Partner and provide administrative support to UniFirst's Sales Department.
  • Perform basic data entry and other administrative duties.
Requirements
  • 2 years of Customer Service experience in an administrative setting is preferred.
  • Prior Accounts Receivable experience is highly encouraged.
  • High School diploma or GED equivalent is recommended.
  • Verbal and written communication skills: professional telephone and email etiquette.
  • Essential skills: active listener, responsive, and personable.
  • Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc.).
  • Time management and organizational skills with attention to detail.
  • A collaborative, team-player capable of working independently.
  • Problem-solver in a dynamic environment.
  • Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.).
What We Offer
  • On-the-job training and access to UniFirst's innovative training platform, The Learning Center.
  • Opportunities for career mobility and growth within a growing company.
  • A unique community culture that values diversity and inclusion.
  • A comprehensive benefits package, including 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, and Employee Referral Bonuses.
  • A competitive hourly rate of $17 - $22.