Patient Services Coordinator

4 days ago

Highland Park, Illinois, United States Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana ) Full time
Position Overview

The Patient Services Coordinator plays a crucial role in facilitating interactions between clients, healthcare professionals, and the administrative team. This position is dedicated to providing accurate, timely, and responsive information to ensure optimal patient care on a daily basis.

Work Schedule

This is a Full-Time position, operating Monday through Friday. There are no night shifts, weekend duties, or observed holidays.

Compensation and Benefits

We offer a competitive salary along with a comprehensive benefits package that includes:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Pet insurance
  • Health savings account
  • Paid sick leave
  • Paid time off
  • Paid holidays
  • Profit sharing
  • Retirement plan
  • Complimentary parking
Key Responsibilities

The essential duties and responsibilities include, but are not limited to:

Administrative Duties

  • Schedule patient appointments via phone or in-person, ensuring adherence to scheduling protocols.
  • Greet patients upon arrival and facilitate their check-in process, which includes verifying personal and insurance information.
  • Process insurance cards and photo identification, entering necessary data into the practice management system for new patients.
  • Obtain required consents and referrals, attaching them to patient records appropriately.
  • Guide patients to necessary facilities for urinalysis as needed.
  • At the conclusion of appointments, assist with patient check-out, providing clinical summaries and scheduling follow-up visits.
  • Manage incoming calls, directing inquiries and appointment requests to the appropriate staff members.
  • Ensure patients have a private space for discussions regarding medical records or results.
Financial Responsibilities

  • Perform bookkeeping tasks, including managing credits and collections, preparing financial statements, and maintaining accurate financial records.
  • Balance cash and credit card receipts at the end of each clinic day.
  • Collect co-pays and outstanding patient balances.
  • Verify insurance coverage and assess patient balances for collection.
  • Prepare invoices and manage payments for medical records.
Qualifications

Educational Requirements:

  • Required: High school diploma or equivalent (GED); or a combination of education and experience.
  • Preferred: One-year certificate from a college or technical school; or equivalent combination of education and experience.

Experience:

  • Three to six months of related experience and/or training is preferred.

Licenses and Certifications:

This position does not require any specific licenses or certifications.

Additional Skills:

To excel in this role, candidates should possess:

  • A professional demeanor that reflects honesty, ethical behavior, and compassion.
  • The ability to take responsibility for actions and address uncertainties openly.
  • Flexibility and the capacity to work effectively under pressure.
  • Strong problem-solving skills and logical reasoning abilities.
  • Excellent communication skills, with the ability to adapt language and style to various audiences.
  • Proficiency in current computer applications and systems.

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