Front Desk Representative

2 weeks ago


Lafayette, Louisiana, United States Boardwalk Suites Lafayette Full time
Job Overview

We are seeking a highly skilled Front Desk Agent to join our team at Boardwalk Suites Lafayette.

The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to provide exceptional customer service.

Key Responsibilities
  • Register and assign rooms to guests in a timely and efficient manner
  • Confirm phone and online reservations, ensuring accuracy and attention to detail
  • Respond to guest needs, requests, and complaints in a professional and courteous manner
  • Collect payment from departing guests, maintaining a high level of accuracy and attention to detail
  • Maintain accurate records of occupied rooms and guests, ensuring seamless communication with designated departments
Requirements
  • Previous experience in customer service, front desk service, or related fields
  • Ability to build rapport with guests, providing a warm and welcoming experience
  • Strong organizational skills, with a focus on attention to detail and accuracy
  • Excellent written and verbal communication skills, with the ability to effectively communicate with guests and colleagues


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