Guest Services Representative

4 days ago


Lafayette, Louisiana, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hendrick Chrysler Dodge Jeep Ram FIAT Wilmington. As a key member of our sales department, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming environment for our guests, and supporting the administrative functions of the team.

Key Responsibilities
  • Provide exceptional customer service, responding to phone calls, emails, and in-person inquiries in a timely and professional manner.
  • Manage the front desk, including answering phones, directing calls, and taking accurate messages.
  • Direct customers to the appropriate person or department, ensuring a seamless and efficient experience.
  • Maintain accurate records, including the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
  • Produce daily reports, including the Daily Update, Performance Metric, and other critical sales process metrics.
  • Walk the showroom hourly to offer refreshments to guests and maintain a clean and comfortable environment.
  • Provide new hire Customer Management training and maintain CSI at or above Company standards.
  • Participate in required training and maintain an organized, clean, and safe work area.
  • Record all hours worked accurately in the company timekeeping system.
  • Follow all Federal, State, Local, and Company safety rules and regulations.
Requirements
  • Previous customer service experience, preferably in a sales or automotive environment.
  • Excellent interpersonal, communication, and organizational skills.
  • Intermediate skills in Microsoft Office Products and ability to learn Dealership Management System and web-based applications.
  • Ability to understand and follow instructions, communicate effectively with customers and company personnel, and maintain a positive attitude.
  • Regular and predictable attendance, including evening hours, weekends, and holidays.
What We Offer

Hendrick Automotive Group is an Equal Opportunity employer, committed to diversity, equity, and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.



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