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ServiceNow ITSM Developer

2 months ago

Phoenix, Arizona, United States Compunnel Inc. Full time
ServiceNow Developer

We are seeking a skilled ServiceNow Developer to support our IT Service Management (ITSM) processes.

The ideal candidate will have a strong development background with extensive experience working on the ServiceNow platform, particularly in the areas of Incident Management, Change Management, and Problem Management.

This role requires technical expertise in customizing, implementing, and integrating ServiceNow solutions to support ITSM processes.

Key Responsibilities:
  • Develop and customize ServiceNow applications and workflows, focusing on Incident, Change, and Problem Management.
  • Collaborate with IT teams to implement solutions aligned with business needs and ITIL processes.
  • Create and maintain technical documentation for ServiceNow configurations, customizations, and development work.
  • Troubleshoot and resolve technical issues in the ServiceNow platform, ensuring optimal performance.
  • Work closely with stakeholders to gather requirements, perform gap analysis, and recommend best practices.
  • Stay updated with new features and functionality within the ServiceNow platform, and recommend upgrades and process improvements.
  • Ensure compliance with ServiceNow best practices and governance standards.