ServiceNow ITIL Process Business Analyst

4 days ago


Phoenix, Arizona, United States Insight Global Full time

Job Summary

Insight Global is seeking a highly skilled ServiceNow ITIL Process Business Analyst to join their team. As a ServiceNow ITIL Process Business Analyst, you will be responsible for designing, implementing, and optimizing ITIL processes within the ServiceNow platform.

Key Responsibilities

  • Work closely with stakeholders to ensure that IT service management (ITSM) processes are aligned with business objectives and industry best practices.
  • Perform ServiceNow out of the box demonstrations for ITSM and ITOM.
  • Design and implement ITIL aligned ITSM and ITOM processes within the ServiceNow platform.
  • Document detailed stories based on personas for configuration and development.
  • Provide training and support to end-users and stakeholders.
  • Ensure compliance with ITIL best practices and standards.
  • Monitor and report on process performance and metrics.

Requirements

  • Minimum 3 years of experience working with ServiceNow and ITIL processes.
  • ITIL Foundation certification is required.
  • Proficiency in configuring ServiceNow modules.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Equal Employment Opportunity

Insight Global is an equal opportunity employer and welcomes applications from diverse candidates. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



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