Customer Service Associate

2 months ago

Lawrence, Kansas, United States The Salvation Army Central Territory Full time
Job Description

The Salvation Army Central Territory is seeking a highly motivated and customer-focused Store Sales Associate to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.

Key Responsibilities:
  • Customer Service: Provide excellent customer service, responding to customer inquiries, and resolving any issues in a professional and courteous manner.
  • Product Knowledge: Maintain a high level of product knowledge, including features, benefits, and pricing, to effectively assist customers with their purchases.
  • Store Operations: Assist with store operations, including receiving, stocking, and merchandising products, as well as maintaining a clean and organized store environment.
  • Sales and Revenue: Meet or exceed sales targets, while maintaining a high level of customer satisfaction.
Requirements:
  • Education: High School Graduate or Equivalent.
  • Skills/Abilities:
    • Ability to speak, write, and understand English in a manner sufficient for effective communication with customers, management, and coworkers.
    • Basic computer skills, including but not limited to, the use of the Point of Sales System, payroll program, and other programs or systems adopted by The Salvation Army Central Territory.
    • Ability to give change accurately.
  • Physical Requirements:
    • Regularly required to stand, use hands, handle, or feel, and hear or talk.
    • Frequently required to walk and reach with hands and arms.
    • Occasionally required to climb or balance, and stoop, kneel, or crouch.
    • Regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
Working Conditions:

The work environment for this position is a store environment with a quiet to moderate noise level. The environment may be dusty and may experience temperature fluctuations based on weather. The employee is routinely exposed to outdoor weather. Full-Time or Part-Time position; will require weekend and evening hours.

Benefits:
  • Vacation Sick Time for Full-time and Part-time employees who work over 20 hours per week.
  • All Stores are closed on Sundays.
  • Stores are open 313 days a year. Closed Thanksgiving and Christmas.
  • Our benefit package includes 13 paid holidays throughout the year.
  • Pension (403(b)) Retirement Plan.
  • Store perks 20% of Employee discount.
  • Medical/Hearing/Dental/Vision:
  • Basic Flex-FSA.
  • Dependent Care.
  • Anthem BCBS(PPO).
  • Basic Life ($20K) and AD D.
  • Online Medical Visit and Care.
  • Express Scripts.
  • HCS (Hearing Care Solutions).
  • ATNA(PPO).
  • NVA (National Vision Administrators).

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