Front Desk Representative
2 weeks ago
Are you passionate about delivering exceptional service and creating unforgettable experiences for our guests? Do you thrive in dynamic environments where every interaction is an opportunity to make a difference? If so, we invite you to join our team as a Front Desk Superstar at Renaissance Westerville Hotel.
Your Role:- Assist guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile.
- Maintain a standard of service and hospitality that exceeds expectations, setting the stage for an unforgettable experience.
- Handle guest concerns or issues with grace and efficiency, ensuring every guest leaves satisfied.
- Manage guest charges and payments with precision, adhering to all cash handling procedures.
- Safeguard guest privacy and maintain professionalism in handling mail and messages.
- Serve as a knowledgeable ambassador for our hotel brand and various programs, enhancing guest experiences with insider tips and special offers.
- Communicate effectively with all departments and management, ensuring seamless guest experiences from check-in to check-out.
- Respond promptly to calls, visitors, and team members needing front desk assistance, embodying our commitment to exceptional service.
- Be well-versed in hotel safety and emergency procedures, ensuring the safety and security of our guests and team.
We're seeking individuals with a passion for hospitality, a winning personality, and a strong sense of responsibility. If you're someone who thrives on engaging with others and creating magical moments, this role is tailor-made for you.
Join us today and embark on a journey with Concord Hospitality and Renaissance Westerville where every day brings new opportunities to make a difference. Apply now and become part of a team where your talents are recognized, your contributions are valued, and your potential is limitless.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
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